Revisions are contingent on the package selected. Clients can approach us for unlimited free amendments and we will revise their design with no extra charges, given that the design and concept remain intact. Revisions turnaround time will be 48 hours.
Unlimited revisions require that the initial design and concept has to be the same, customer cannot ask for a redesign once an initial concept has been selected.
In any occasion, any funds deposited will not be liable for a refund if the initial design and concepts (after delivery) are approved, or a change is asked for unless Designgenious cancels or ends your Contract for a reason other than your breach or non-execution.
All requests for refund will be as per the following arrangement:
You make a solicitation when the underlying ideas for a logo are provided. However, once you approve or ask for changes in the initial designs, the refund offer will be void and a request for refund will not be entertained.
Once the project has been entered in revision phase, the refund offer will be void and a request for refund will not be entertained.
On the off chance if the demand for refund is made before the delivery of initial design concepts, then you would qualify for a full refund (less 10% administration and preparing charge).
If the refund request is made within 48 hours, you will only be eligible for a 66% refund (less 10% administration and preparing expense).
If the refund request is made within 48-96 hours after the initial design delivery, you will only be eligible for a 33% refund (less 10% service & processing fee).
No refund request will be entertained after 96 hours of the initial design delivery. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.
No request for refund will be entertained after inaction by the customer after 7 working days. If you wish to restart the order, you will be charged a certain fee contingent upon your venture.
No request for refund will be entertained if the customer goes unresponsive at any point of time for 5 working days.
All refund request should be made to the support department. Designgenious reserves the right to approve/reject any and all refund requests based on an individual case to case premise.
No refund will be entertained after the final files have been delivered.
For Website bundles, no refund will be entertained once the initial design mockup has been revised.
All requests for refund must be communicated to the support department. Designgenious, in light of the infringement of your user agreement, reserves all authority to affirm/object your solicitation on an individual case to case premise.
For Designgenious/Custom bundles, refund will be applied just the same as on the single packages.
For instance, in the event that you request for a logo and web design and approve of the logo, you are eligible for the refund of the website service at the time of initial design only.
A refund request should have a legitimate reason which must be qualified against the outline brief and client input for revisions. Unless an idea has not been composed as per brief, a refund will not be approved however discount won’t be given however further revisions will be provided until you are satisfied.
It is also to be noted that, under any circumstances, both parties (Designgenious & Client) agree not to attack/criticize each other and any of its employee, associate/s or partner/s publicly (on public forums, blogs, social networks etc.) at any given time during or subsequent to contract period. Similarly, both parties agree not to talk on forums, blogs, community groups or any social media in a way which brings bad name to either party or any of its employee, associate or partner. In case of breach, the breaching party would have to pay a reasonable compensation decided by the non-breaching party as damages.
Money Back Guarantee depends on the request is set in accordance with some basic honesty. Where a client has placed design orders with more than one agency for the same job, with the intention of claiming a refund, Designgenious does not consider this to be good faith. In such instances, we reserve the right to decline a refund request.
All design jobs require client input before finishing the design which is why it is requested that the customer is active throughout the process and gives feedback in order to get the required results.
100% unique design guarantee qualifies you for a new logo if the logo designed by Designgenious is found to be considerably similar to another design that already exists. Any likeness to a current outline will be just a fortuitous event and Designgenious won’t acknowledge any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their artwork copyrighted.
HOW TO CLAIM YOUR REFUND
To ensure that your refund request is processed effectively and is approved, please make sure that you meet the following requirements.
- Specify your concern and claim your refund through any of the following three modes: –
Toll free # (866) 433-2230
We will try to resolve your query and concern in light of our revision policy immediately or else will email you a refund request approval from our refund department.
After the refund, the rights to your design would be transferred to Designgenious and you would not legally be allowed to display any version of the design sent by the company.
- Since the rights to design would now be transferred to Designgenious, you concur that you will have no right (immediate or circuitous) to use any reaction or other substance, work item or media, nor will you have any ownership interest for or to the same.
- Working in a joint effort with the Government Copyright Agencies, Designgenious would share Copyright Acquisition data for the refunded outlines that would confine the re-utilization of the designs as original designs in the future.
If you have any questions or concerns about our Refund Policy, please get in touch with us by clicking here firstname.lastname@example.org.
The My Account area is a convenient way to communicate. It is your sole responsibility to check the account section for all questions, queries, concerns and any other instructions for the designer. Failure to actively check the My Account Section may become a cause of hindrance in your perusal of a refund. If you are unsure of how to use the My Account area, please contact customer support at any time for prompt assistance.
QUALITY ASSURANCE POLICY
In order to provide you with complete satisfaction, our designers are instructed not to deviate from the specifications provided by the client in the order form.
The designs are crafted after adequate and thorough research to ensure quality and uniqueness.
100% SATISFACTION GUARANTEE
We revamp the requested design and continue overhauling it until you are 100% fulfilled (depending upon your package).
DOMAIN AND HOSTING
Domain and Hosting is provided free of cost with packages, where applicable.
All the email accounts assigned with the website packages can be configured on third party email software such as outlook.
If you wish to opt out of hosting the website with us, you will not be provided with email accounts.
All design order files are delivered to My Account as per the date specified on the “Order Confirmation”. An email is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area.
All customized design orders are delivered via email within 5 to 7 days after receipt of order.
We offer a RUSH DELIVERY service through which you can have your first logo within 24 hours by paying just $100 additional! For further help, get in touch with our customer support department.
We keep your final design archived after we deliver your final files. If you wish to receive the final files again, we can email you upon request.
We offer 24-Hour Customer Support to address your questions and queries.
You can get in touch with us at whatever time and we promise a prompt reply.
YOU concur that Designgenious is not at risk for any correspondence from email address (es) other than the ones took after by our own particular area, i.e. “email@example.com” or/and any toll-free number that is not specified on our site. Designgenious ought not be considered in charge of any damage(s) brought about by such correspondence. We just assume liability of any correspondence through email address (es) under our own space name or/and by means of toll-free number i.e. as of now specified on Designgenious Website.
MONEY BACK GUARANTEE
We are extremely confident of the work we do which is why we back it up with a money back guarantee. If we are unable to meet and beat your expectations, we will give you a refund.
100% UNIQUE DESIGN GUARANTEE
At Designgenious, we promise that all of our logos are produced using scratch. We will provide you a logo that is adept and in complete compliance with your design brief.