The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.
Any changes/revisions requested after the logo designs are finalized will be treated as a new order and charged separately.
Designgenious’s refund policy will be nil if;
We require a minimum of 30 days' notice for any cancellation of services related to your website project. This notice period allows us to wrap up any ongoing work, make necessary backups, and facilitate a seamless transition.
If you decide to cancel our services, please notify us in writing or via email at least 30 days before the intended cancellation date. This notice should include your reasons for cancellation and any specific requirements you may have during the transition period.
Upon receiving your cancellation notice, we will work closely with you to finalize any pending tasks, provide you with a copy of your website files and data, and ensure a smooth handover process.
Please note that if failure to do so will have bear the 50% amount of the service purchase.
To claim your refund in accordance with our refund policy, follow the following steps:
You can claim your refund by:
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by Designgenious, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
The terms and conditions at Design Genious are governed by and shall be construed in accordance with the law
of the United States without regarding its conflicts of laws principles. Furthermore, you and Design Genious
agree to the jurisdiction of the federal and state courts located in the United States.
You agree to resolve any dispute, claim, or controversy that relates to or arises with these Terms or Design
Genious’ services that are not subject to mandatory arbitration. You also agree to waive any jurisdictional,
venue, or inconvenient forum objections to such courts. However, if you reside outside the United States,
the preceding principles do not apply. If you are a European Union citizen, you may make a claim in the
courts of the country where you reside.
Please note that any claim under these Terms and Conditions must be made within 30 days after the cause of
dispute or controversy. If you attempt to make a claim after the said time, the cause of action will be
barred from consideration. Moreover, no recovery will be sought, nor will any damage receiving be
entertained except that the concerned party will conform to the costs and attorney fee.
If a controversy, dispute, or disagreement arises between you and Design Genious regarding site use, both
parties agree to attempt and resolve any dispute between the said parties. This shall be done in good faith,
with the sole purpose of resolving the controversy.
In case the dispute remains unresolved within a reasonable time, both parties hold the right to submit such
controversy or dispute to mediation. Please note that Design Genious considers a reasonable time to exceed
no more than thirty days. If the dispute remains unresolved after the mediation is submitted, the parties
are entitled to pursue any right or remedy under the applicable law according to the United States or where
you reside.
We do our best to meet your requirements and our designers do their best to fulfill your expectations.
We believe in providing best designs and each of our designs is well researched and well crafted.
Designgenious keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.